TERMS & CONDITIONS + PRIVACY POLICY
SHIPPING
Shipping orders, within the US, are processed and may take, approximately, 5-7 business days. For shipping, on orders out of the US, can take up to 6-10 business day. Cashmere-Studio LLC products ships nationwide 5 days a week (Monday-Friday). After placing your order, you will receive a tracking number to the email address you provided, with purchase. You can use this number to track the progress of your order. Please allow 24 hours after receiving your tracking number to track your order. Shipping fees, as well as taxes, will be added at the end of your checkout. Shipping is suspended on weekends and holidays and cannot be calculated as a business day. Processing, on orders, take approximately 2-3 business days. Orders placed Friday-Sunday will not begin processing until Monday. Signature is required upon package delivery.
Shipping Delays
All orders are subject to order verification and security checks.
Orders must be verified before shipping. Orders, where the billing address differs from the shipping address, may be subjected to security checks, in which, can delay your order. We suggest customers use the same billing address, as a shipping address, to prevent shipping delays, due to mandatory verification checks. Cashmere-Studio LLC is not liable for shipping delays due to inclement weather, holidays, natural disasters, or carrier delays, order verification or incorrect shipping addresses. Your order will be shipped to the address as entered on our website. Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery.
If an order is returned, due to insufficient or incorrect address, you will be responsible for shipping fees again.
For questions on policy please contact cashmerestudioinfo@gmail.com
*We ship using USPS and in certain cases UPS and FedEx*
RETURN & EXCHANGE POLICY
Returns/Refunds/Exchanges
We, at Cashmere-Studio LLC’s goal, is to provide you great quality Cosmetics, Natural Hair Care, and other remarkable products for a great price. We want you to fall in love with our products and customer service.
ALL PURCHASES ARE FINAL. NO EXCHANGES. ALL SALES ARE FINAL!
When ordering, please ensure the correct address. Cashmere-Studio LLC will apply a $10.00 undeliverable order and corrections fee, to shipping addressed, caused by customer error.
You may request a refund within 24 hours of your purchase. After that time frame you will be issued a store credit.
Order Verification
The safety and security of our customers is the utmost priority of Cashmere-Studio LLC. To this end, Cashmere-Studio LLC seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Cashmere-Studio LLC has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:
- The billing address on the customer’s order does not match the credit card used in the transaction
- The shipping address provided in the order is different from the billing address
- Unusual shopping patterns
Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email cashmerestudioinfo@gmail.com, (Monday-Thursday 8am-2pm, PST).
CANCELLATION POLICY
ALL SALES ARE FINAL. WE DO NOT ACCEPT REFUNDS OR RETURNS ON ANY ORDER FOR SANITARY PURPOSES.
Order Cancellation Policy: Once your order is placed you have 24 hours to cancel your order. Any requests, to cancel orders after 24HRS, will be denied.
CANCELLATION BY CASHMERE-STUDIO LLC
Cashmere-Studio LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.
- If the information given by the customer is deemed fraudulent
If you have any further questions, in reference to, cancellation by Cashmere-Studio LLC, please forward your questions to: cashmerestudioinfo@gmail.com.
PRIVACY POLICY
Your privacy is important to us. Cashmere-Studio LLC values customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cashmere-Studio LLC users. Cashmere-Studio LLC is totally committed to protecting the privacy of our customers. We will not sell your name, address, email address, credit card information and personal information to any third party without your permission. If you were linked to our site by another site, we cannot be responsible or held liable for their actions. We may disclose your personal information only if required by law to do so or you have violated our terms of service. The security of your personal information is important to us. Credit card payments are encrypted through SSL. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. By providing my number and/or email, I electronically agree, that Tobi on behalf of Cashmere-Studio LLC may use automated means to send recurring mobile messages/emails. Additional mobile messages/emails may be sent periodically based on your interactions with us. Not more than 5 SMS messages or emails per week. MSG & data rates may apply. Reply STOP to unsubscribe or HELP to help. Alternatively, click the unsubscribe URL provided to unsubscribe.
Terms Of Service
SMS mobile message marketing program terms and conditions https://tobibots.com/sms-terms-and-conditions/
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy at any time. We recommend that you review our site frequently for any changes.
CHANGES TO YOUR CONTACT INFORMATION
If you would like to update your profile, please email us with the changes to cashmerestudioinfo@gmail.com.
COLLECTION OF INFORMATION
In order to use the Cashmere-Studio LLC website, we may require information from you, in order to provide the best service possible. All correspondence may, also, be collected and stored, particularly in regard to sales, support, and accounts, including email. Any information, collected by Cashmere-Studio LLC, is collected via your input or correspondence, from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address, and credit/debit card information.
IDENTITY CONSENT
By using Cashmere-Studio LLC, you represent, that, the information given to us, is true.
FRAUD
We will actively fight fraudulent credit card transactions. There are times when we may have to contact you, to verify your identity, and to verify this transaction is legitimate. If so, this may cause some delays in your shipping time. It's best to make sure your shipping address matches your billing address to ensure a quick delivery.
PLEASE CONTACT US WITH ANY QUESTIONS